I have also run the Test Scanner function from the device Scan Properties dialogue and it returns the Test Successful result :"Your imaging device successfully completed the diagnostic test." No other scanners or printers are powered on that the test could be talking to. I am able to execute a scan from the Windows Devices and Printers control panel page by selecting the HP Scanjet 5000 s2 device, right clicking and selecting "Start Scan" menu item. Elsewhere, I did find a basic driver setup_basic_5000s2.exe which I installed after receiving the Smart Doc Scan SW error message, but it did not help. So I was unable to install the TWAIN Driver and Utilities. Only the SDSS package is available on the download page. I noticed that the instructions for the SDSS driver package say that the TWAIN Driver and Utilities are a pre-requisite, but there are no separate TWAIN Driver and Utilities files available for download. I have just connected a HP Scanjet Enterprise Flow 5000 s2 L2738 desktop scanner via USB to my Win 10 64bit laptop. I have installed the setup_SDSS_3-7-1.exe driver package that I downloaded from the HP driver page for the scanner. Problem: When I open the HP Smart Document Scan Software 3.7.1, an error message displays: "The HP smart Document Scan Software could not find your scanner." I've demonstrated connectivity between my laptop and the scanner (see below).
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